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Disaster Recovery & Business Continuity Plan

Overview​

Oan Financing's Disaster Recovery (DR) and Business Continuity Plan (BCP) ensures continuous operation of critical financial services while maintaining compliance with SAMA regulations.

Infrastructure Setup​

Production Environment​

  • Region: Oracle Cloud Infrastructure (OCI) Primary Region
  • Components:
    • Application servers
    • Database clusters
    • Load balancers
    • Security services
    • Monitoring systems

DR Environment​

  • Region: OCI Secondary Region (Geographically separated)
  • Configuration: Mirror of production environment
  • Synchronization: Real-time data replication
  • Failover: Automated with manual verification

Recovery Objectives​

Time Objectives​

  • RTO (Recovery Time Objective): 4 hours
  • RPO (Recovery Point Objective): 15 minutes
  • MTTR (Mean Time to Recover): 2 hours
  • Service Level Target: 99.9% availability

Critical Services Priority​

  1. Customer Authentication
  2. Loan Application System
  3. Payment Processing
  4. Customer Data Access
  5. Reporting Systems

Backup Procedures​

Database Backups​

  • Full Backup: Daily
  • Incremental Backup: Every 6 hours
  • Transaction Logs: Real-time shipping
  • Retention: 30 days minimum

Configuration Backups​

  • System Configurations: Daily
  • Security Policies: Daily
  • Access Controls: Real-time replication
  • Infrastructure Code: Version controlled

Application Backups​

  • Code Repository: Continuous backup
  • Document Storage: Real-time replication
  • Customer Files: Continuous sync
  • Audit Logs: Real-time shipping

Recovery Procedures​

Disaster Declaration​

  1. Incident Assessment
  2. Impact Analysis
  3. DR Team Activation
  4. Stakeholder Communication
  5. Recovery Initiation

System Recovery​

  1. Infrastructure Activation

    • Compute resources
    • Network services
    • Security controls
    • Monitoring systems

  2. Data Recovery

    • Database restoration
    • Configuration deployment
    • Data verification
    • Integrity checks

  3. Application Recovery

    • Service deployment
    • Integration verification
    • Functionality testing
    • Performance validation

Communication Plan​

  1. Internal Communication

    • DR team notification
    • Status updates
    • Recovery progress
    • Return to normal

  2. External Communication

    • Customer notification
    • Regulatory reporting
    • Partner updates
    • Status monitoring

Testing & Validation​

DR Testing Schedule​

  • Full DR Test: Quarterly
  • Component Tests: Monthly
  • Backup Verification: Weekly
  • Failover Testing: Bi-annual

Test Scenarios​

  1. Infrastructure Failure

    • Network outage
    • Data center loss
    • System corruption
    • Security breach

  2. Application Issues

    • Service disruption
    • Data corruption
    • Integration failure
    • Performance degradation

  3. External Factors

    • Vendor outage
    • Cyber attack
    • Natural disaster
    • Power failure

Monitoring & Alerts​

System Monitoring​

  • Infrastructure health
  • Application performance
  • Security events
  • Data replication
  • Service availability

Alert Levels​

  1. Level 1: Warning

    • Minor issues
    • No service impact
    • Preventive action

  2. Level 2: Critical

    • Service degradation
    • Limited impact
    • Immediate response

  3. Level 3: Emergency

    • Service outage
    • Major impact
    • DR activation

Compliance & Documentation​

Regulatory Requirements​

  • SAMA guidelines
  • Data protection laws
  • Security standards
  • Audit requirements

Documentation​

  • DR procedures
  • Test results
  • Incident reports
  • Recovery logs
  • Audit trails

Team Structure & Responsibilities​

DR Team​

  • DR Coordinator: Overall management
  • Technical Lead: System recovery
  • Security Lead: Security measures
  • Operations Lead: Business continuity
  • Communications Lead: Stakeholder updates

Support Teams​

  • Database administrators
  • System engineers
  • Network specialists
  • Security analysts
  • Application developers

Return to Normal​

Service Restoration​

  1. System verification
  2. Data validation
  3. Performance testing
  4. Security checks

Switchback Procedure​

  1. Production readiness
  2. Data synchronization
  3. Service migration
  4. Verification testing

Post-Incident​

  1. Impact analysis
  2. Process review
  3. Documentation update
  4. Improvement planning

Continuous Improvement​

Review Process​

  • Incident analysis
  • Performance metrics
  • Process updates
  • Team feedback

Update Cycle​

  • Quarterly review
  • Annual update
  • Ad-hoc improvements
  • Compliance checks